The definition of 21st
century communication encompasses the four traditional core skills of speaking,
reading, writing and listening, and the various technologies that enable (and
hinder!) these. Jane’s background in behavioural psychology, language teaching,
writing and TESOL (Teaching English to Speakers of Other Languages) adds value
to the workshops, which are designed to be practical, skills-focussed and oriented
towards participants’ achieving early success.
Scant attention in our education
system is paid to the skill of listening.
The art of listening can be learnt and developed through instruction and
practice in a few foundation skills. As a result, general communication and
rapport is greatly improved, both interpersonally and in groups.
Assertive communication is another underdeveloped communication skill;
some people seem to possess it instinctively, but if it doesn’t come naturally,
the skill can be learnt through instruction and rehearsal in three simple principles.
The ability to speak up in
meetings represents a major opportunity for leaders of organisations to hear from
their employees. Unfortunately many people feel inhibited in meetings and
reluctant to voice their opinion, despite having good ideas to contribute. The Have Your Say workshop encourages participants
to practise relevant skills in a supported, low-threat environment. Outcomes are gains in confidence to speak up and overcoming anxiety about public speaking.
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